Refund policy

Orders placed cannot be canceled; However, Poppy + Petal Co gladly accept exchanges if contacted within 7 days of delivery. It will be your responsibility to ship items back within 7 days of delivery. We DO NOT accept returns at this time but if there are any issues with your order please let us know.

Processing time
Our handmade items are made to order in small batches, so please allow 7-10 days for orders to be fulfilled
Estimated shipping times
USA: 3-7 business days
CANDA: 6-10 days with possible delays due to COVID pandemic.
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We are not responsible for goods lost in customs. If your goods are lost or stolen  please have your tracking ready, contact your courier, and follow their procedure to report your claim. 
International: 6-18 day turn around with possible delays due to pandemic. We offer a $25 flat rate for all international orders. Orders will be shipped via USPS and UPS . For orders shipping outside of the US the ship-to recipient will be responsible for taxes or customs duties incurred. Please note, we are unable to estimate the total amount of taxes or duties that may be due at the time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. We are not responsible for delays due to customs. We are not responsible for goods lost in customs.